Library Assistant Resume

 

Drew Sterling

604 Harmony Lane • Pleasantville • CA 94588

Home (925) 555-1234

Library Assistant

QUALIFICATIONS:

Interactive Skills

  • Strong customer service skills. Provided 1st and 2nd level Helpdesk support for Windows 95.
  • Good communication and customer relation skills. Managed and supported 300 networked employee computers.
  • Professional, friendly demeanor who gets along well with others. Achieved consistent customer satisfaction.
  • Work independently or as team member as job requires.
  • Good listener that can follow written and verbal instructions.

Technical Skills

  • Computer literate: familiar with Microsoft Windows, Word, Excel, Internet Explorer, Internet Search Engines and Email. Have installed software to build images for desktop, and laptop PCs.
  • Provided employees with informal one-on-one training on the operation of the Personal Computer in an Enterprise Network Environment.
  • Troubleshot computers and printers. Added and removed network printers and printer drivers.
  • Familiar with online public access catalogs, and First Search databases.

Work Related Skills

  • Precise and accurate in work. Sort and shelve books in accordance with Library of Call Congress Numbers.
  • Independent, self-motivated, self-starting, goal-orientated strategist whose confidence, perseverance and vision promote success.
  • Strong organizational skills.
  • Able to work on multiple projects and consistently meet deadlines.
  • Managed internal customer expectations, and delivered superior service levels, while following company guidelines and procedures.

EMPLOYMENT

College of Lake County, Grayslake, IL   2005 to Present

Student Library Assistant

Kraft Foods Inc, Northfield, IL    1979 to 2002

Computer Technician

EDUCATION

College of Lake County, Grayslake, IL     2008

Library Technical Assistant

Electronics Technology Certificate

Productivity Point, Chicago, IL  1998

Supporting Microsoft Windows 95

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