Customer Relations Representative Resume

 

Pat Hernandez

604 Harmony Lane, Pleasantville, CA 94588, (925) 555-1234

 

QUALIFICATION PROFILE
    
  Results-oriented Personal Assistant with experience in public relations, marketing, business administration, customer service, accounting, and customer relationship management. Exposure to diverse areas of the entertainment industry. Adept in streamlining business processes and increasing operational efficiency levels.

         Instrumental in increasing customer retention and customer satisfaction levels within highly competitive markets.

         Handling financial management functions including general ledger accounting, budgeting, and accounts receivable.

         Proven success in managing operations within fast-paced office environments.

         Comprehensive background in administrative functions including drafting correspondence, filing, and fielding customer inquiries.

 

PROFESSIONAL BACKGROUND

Hyde Corporation , Burbank, CA  2007 to Present

    CUSTOMER RELATIONS REPRESENTATIVE

Handled credit and collections for an organization specializing in television, film and sound post-production. Served as primary liaison between the organization and corporate headquarters. Participated in accounts receivable and collections functions involving national and international customers.

    Provided exceptional level of support concerning business administration.

       Managed all aspects of customer relationship management on a daily basis, which resulted in increased customer retention levels

       Spearheaded the implementation of new accounting software, which resulted in increased productivity levels among employees.

       Supervised and trained employees in daily job responsibilities

       Researched and resolved customer complaints in a timely manner, which resulted in increased customer satisfaction levels

 

    Dryden Productions, Hollywood, CA; Studio City, CA  2004 to 2007

    PERSONAL ASSISTANT / OFFICE MANAGER

    Served as the Personal Assistant for the owner of the company, supporting cash management and bid development. Directed office management functions on a daily basis.  Supervised employees in daily job tasks.

    Coordinated travel itineraries for foreign/domestic travel. Contributed to sales activities including sales reporting

       Provided high level of administrative support to executives.

       Handled general ledger accounting, financial management, and tax filing functions.

       Worked with business issues involving studios, edit/graphic bays, and remote trucks

 

EDUCATION    Bachelor of Arts, Communications, Sherwood Oaks College, CA

TRAINING       Dun & Bradstreet Collection. Team Building

       Strategy, Women in Management. Film, Editing

 

COMPUTER SKILLS    Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access,

    Microsoft Outlook, QuickBooks

 

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You can find more free resume templates for other more specific customer service jobs below:

Customer Service Resumes
Customer Service Representative Resume Sample
Customer Relations Representative Resume Sample
Customer Operations Specialist Resume Sample
Customer Service Supervisor Resume Sample

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