Advertising Associate Resume


Drew Sterling   

   604 Harmony Ln., Pleasantville, CA 94566

    Home 925-555-1235


Client Relationship Management / Business Customer Acquisition

  • College graduate with unique blend of experience in customer acquisition, sales/marketing operations management, client relationship management, and team building in commercial (B2B marketplace.
  • Creative, energetic developer of high-level (95%) repeat and referral business. Enhanced revenues, expanded customer account base, and boosted client retention by selling and cross-selling full-service, custom-designed flooring solutions for discriminating buyers within a highly competitive market.
  • Solid customer relationship management skills, with ability to build on credibility and gain clients‘ respect and trust quickly. Motivated team player willing to “go the extra mile”, partnering with customers and contractors to devise optimal design options for projects ranging from $10,000 to $40,000. Additional proven skills and experience in:

  Client Relationship Management     Consultative Sales     Opportunity Identification

    Client Relationship Management

       Consultative Sales

       Opportunity Identification


  Operations Management     Communications     Account Development

    Operations Management


       Account Development


  Customer Acquisition Strategies     Revenue Growth     Training Management

         Training Management



Bachelor of Arts, Visual Communications    2006

Kean University, Union, NJ – Courses: Interactive Media Design, Photography, PhotoShop, Graphic Design, Visual Communications

Technology Summary: Windows XP/ME, Microsoft Office 2000/2003/XP (Word, Excel), Quark Xpress 5, Adobe Illustrator 10, Adobe PhotoShop 7, Macromedia Flash 5, Internet, PC and Mac platforms.



Project Manager / Designer (functioning as Operations   1998 to Present

Manager/Business Developer)

CAPITOL TILE, MARBLE & FLOORING, Union, NJ – Family-owned subcontracting firm (tile, hardwood flooring, and carpeting) catering to upscale construction trade.

Worked full-time while attending college (GPA 3.8). Promoted to Operations Management in 2001, and supervise 12 F/T and 8 P/T employees. Work in tandem with owner, branding and guiding thriving business.

  • Sales Growth. Key player in propelling business within 7 years from $80,000 to $2.5 million. Initiated direct marketing cold calls with new-home general contractors, growing major contractor accounts from 3 to 10 (single-family home and condo projects increased from 30 in 1998 to 150 projects in 2004).
  • Customer Relationship Management. Collaborate with homeowners and contractors to design and develop elaborate layouts, becoming trusted project advisor. Utilize solution-selling  techniques and creative design skills to create added value and extend relationships, cross selling and up-selling to generate additional revenues and solidify account penetration.
  • Training & Team Motivation. Develop, schedule and motivate 4-6 work crews (3-5 laborers and mechanics each) for custom new-home flooring construction projects. Handpicked to train and supervise employees in new installation techniques, quality production, and top-notch customer service practices.
  • Leadership. Chosen to run daily operations, including sales and business development, benchmarking streamlined operations processes and innovative marketing strategies to promote best-in-class services.


advertising associate resume templates
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