|Example Europass Curriculum Vitae|
|First name(s) / Surname(s)||John Smith|
|Dates||April 2002 – present|
|Occupation or position held||Travel Agent|
|Main activities and responsibilities||Managed a group of 8 travel professionals, arranging domestic and international travel services for individuals, and groups. Directed business operations, including budgeting, accounts receivable and accounts payable, contract negotiation, and personnel administration. Maintained compliance with governmental policies and procedures.
Created and implemented sales and marketing strategies, establishing an extensive client base which contributed to significant sales growth; personally booked between $5,000 to $15,000 worth of business per week.
Resolved client problems and requests with goal of providing 100% client satisfaction. Conducted firsthand comparative evaluations of worldwide travel markets; gained valuable experience in making accurate and sound recommendations based on clients’ needs.
Earned valuable repeat and referral business based on excellent customer relations.
Negotiated agreements with suppliers and vendors that resulted in significant benefits to the company and savings for the customers.
Analyzed market and re-focused business initiatives in response to market changes.
|Name and address of employer||Ryan Travel Services, Streetname. 11, 111111 London, UK|
|Type of business or sector||Travel Services|
|Dates||August 1995 – April 2002|
|Occupation or position held||Corporate Travel Agent|
|Main activities and responsibilities||Managed full-service arrangements for in-bound guests to Middle Atlantic seaboard convention destinations. Arranged hotel and restaurant reservations, conducted event and meeting planning, and arranged parties and events. Contracted with Sales Managers of hotels, restaurants, tours, boat companies, airlines, and transportation firms serving area from Norfolk, VA, to Philadelphia, PA. Designed a 50-point task-planning checklist in order to determine needs, set expectations, and coordinate details for corporate clients. Directed a team of graphic designers to produce outstanding special events marketing collateral. Marketing promotions and collateral yielded a 15% increase in sales activity. Commended by clients for highly entertaining theme parties and related hospitality events. Continually improved client-relation skills, resulting in the ability to provide individual clients with appropriate suggestions and recommendations.|
|Name and address of employer||Colonial Conventions, Inc, Streetname. 44, 123456 London, UK|
|Type of business or sector||Travel Services|
|Education and training|
|Dates||September 1991 – August 1995|
|Title of qualification awarded||Bachelor of Arts (Business Administration – Hospitality Management)|
|Principal subjects / occupational skills covered||Principle studies included: maths, law, management.|
|Name and type of organisation providing education and training||RMIT University|
|Personal skills and competences|
|European level||Listening||Reading||Spoken interaction||Spoken production|
|German||C2||Proficient User||C2||Proficient User||C2||Proficient User||C2||Proficient User||C2||Proficient User|
|Social skills and competences||Skilled at problem mediation and resolution while successfully upholding company objectives.
Highly adaptable to rapidly changing requirements, and environments. Ability to work under tight deadlines.
Positive and enthusiastic; highly motivated with excellent leadership techniques, and professional attention to detail supplemented by the ability to influence and motivate others.
|Organisational skills and competences||Well-respected, experienced business professional with over 10-years of specific expertise in the travel industry and strong skills in sales, marketing, and staff development. Able to grow revenues through effective business planning, creative sales techniques, and innovative marketing. Solid communication skills; establish relationships with leading corporate and industry personnel.|
|Technical skills and competences||Managed all aspects of establishing and successfully operating a small business; prepared and managed budgets, maintained accounts receivables/payables, hired and trained personnel, and implemented sales, marketing, and public relations programs.
Developed high-growth and highly profitable marketing strategies that contributed to increased sales and revenue.
Successfully established name recognition by focusing on customer service and support.
Increased company presence and visibility in an extremely competitive
|Computer skills and competences||Microsoft Word I and Microsoft Excel I
On-the-job training in automated airline and centralized reservation systems (Apollo)
Extensive knowledge and hands-on experience in domestic business-related travel
|Other skills and competences||Institute of Certified Travel Agents, Member
Professional Convention Management Association, Corporate Member
International Air Transport Association, Member
|Driving licence(s)||Group B|
|Additional information||References available upon request.|