Technical Specialist CV

Example Europass Curriculum Vitae
Personal information
First name(s) / Surname(s) John Smith
Address(es) Street Name
Telephone(s) Home: 1234-1234567
Fax(es) 1234-1234567
Nationality English
Work experience
Dates April 2002 – present
Occupation or position held Technical Support Specialist
Main activities and responsibilities Provided technical support for specialized hardware and software systems used in the restaurant industry across the U.S. Built LAN servers and workstations. Installed boards and drives, as well as Windows NT 3.51 and Windows Terminal Server NT 4.0, in conjunction with Citrix Winframe and Metaframe. Configured software according to each client’s needs.
Created and edited documentation for installation and training manuals.
Provided client training relative to point of sale (POS) software.
Designed fault tolerant disks for clients in case of hard drive failure on drive 0.
Increased company’s visibility by creating and maintaining Web site.
Participated in a migration from Windows NT 3.51 to Windows Terminal Server NT 4.0.
Name and address of employer PROFITS RESTAURANT SYSTEMS, Streetname. 11 111111 London, UK
Type of business or sector  Technology
Dates August 1995 – April 2002
Occupation or position held Technical Support Specialist
Main activities and responsibilities Set-up computer systems to track and control sales and customer information for two video stores, in addition to managing all operations.
Name and address of employer WINDFERN VIDEO / KLEIN VIDEO, Streetname. 44, 123456 London, UK
Type of business or sector Technology
Education and training
Dates September 1991 – August 1995
Title of qualification awarded Bachelor of Science, Business Computer & Information Systems
Principal subjects / occupational skills covered Principle studies included: Systems Analysis & Design, Network Design, Database Design, Object Oriented Design, Network Security, Firewall Design, Logistics, General Management, Strategic Management, Marketing, Business Law, and Accounting.
Name and type of organisation providing education and training RMIT University
Personal skills and competences
Mother tongue(s) English
Other language(s)
Self-assessment Understanding Speaking Writing
European level Listening Reading Spoken interaction Spoken production
German C2 Proficient User C2 Proficient User C2 Proficient User C2 Proficient User C2 Proficient User
Social skills and competences Avid interest in current state-of-the-art computer technology.
Knowledge of PC software/hardware compatibility specializing in Microsoft Windows environment.
Communication skills demonstrated by extensive customer service technical assistance.
Providing time and money-saving solutions for business.
Organisational skills and competences Motivational leader and communicator, capable of building cohesion and project management across all levels of staff, vendors and customers. Thrive in meeting challenges and incentives
Technical skills and competences Position in Technology, applying skills and knowledge from Master’s Degree in Management Information Systems and contributing to a stable technology infrastructure to support business goals.
Computer skills and competences DATABASE MANAGEMENT SYSTEMS: Microsoft Access 97/2000 and Lotus Approach
OPERATING SYSTEMS: Windows 95/98, Unix, exposure to Windows NT and Windows 2000
PROGRAMMING LANGUAGES: C/C++, Visual Basic 5.0, exposure to HTML and JAVA
DESKTOP APPLICATIONS: Microsoft Office Suite 97 and Microsoft Project
Other skills and competences Currently providing technical support for a company that specializes in designing point of sale (POS) solutions, as well as setting up hardware to support clients’ needs in the restaurant industry. Background includes installing, configuring, modifying, and troubleshooting Windows NT operating systems and software, as well as experience determining, planning, acquiring, and implementing systems to track client information. Additional expertise gained creating and maintaining a company Web site.
Driving licence(s) Group B
Additional information References available upon request.

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