|Example Europass Curriculum Vitae|
|First name(s) / Surname(s)||John Smith|
|Dates||April 2002 – present|
|Occupation or position held||Department Manager|
|Main activities and responsibilities||Recruited, trained, and supervised staff of 25 home theater sales professionals to provide customer service in showroom setting. Maintained inventory, ordered parts and supplies for installations, scheduled sales staff, and monitored sales performance.
Analyzed sales data to recommend changes to product line or merchandising strategies. Recommended changes resulted in 19% increase in sales.
Utilized showroom installations to provide hands-on system configuration and fine-tuning training to sales staff. Evaluated sales staff to recommend additional training courses.
Researched rapid developments in the home entertainment market, including digital television, surround-sound audio, digital video recording, and broadband Internet connectivity, to identify future directions and advise customers.
Received “Top Store” award for highest revenues and earnings in 2010.
|Name and address of employer||TIS PARTNERS, Streetname. 11, 111111 London, UK|
|Type of business or sector||Management|
|Dates||August 1995 – April 2002|
|Occupation or position held||Department Supervisor|
|Main activities and responsibilities||Managed staff of 43 technicians and office support personnel in audio-visual services department. Maintained inventory of rental equipment and supplies. Organized master schedule of installations and personnel.
Monitored quality of service by acting as liaison to customers, and equipment vendors. Implemented a service and support program that reduced customer complaints by 15%.
Developed QuickSheets to highlight the most important steps for equipment transport, setup, use, and breakdown. Costs due to damage or misuse decreased by 79%.
Instituted an independent, 5-point inspection routine to ensure proper maintenance and readiness of returned equipment.
Coordinated equipment for community enrichment program providing audio-visual setups for summer programs for disadvantaged children.
|Name and address of employer||CONVENTION SUPPORT SERVICES, Streetname. 44, 1123451 London, UK|
|Type of business or sector||Management|
|Education and training|
|Dates||September 1991 – August 1995|
|Title of qualification awarded||Bachelor of Arts, Communications|
|Principal subjects / occupational skills covered||Principle studies included: N/A|
|Name and type of organisation providing education and training||RMIT University|
|Personal skills and competences|
|European level||Listening||Reading||Spoken interaction||Spoken production|
|German||C2||Proficient User||C2||Proficient User||C2||Proficient User||C2||Proficient User||C2||Proficient User|
|Social skills and competences||Excellent oral and written communications skills, able to communicate practically at all levels of the organization, from the board room to the management meeting to the technical services team.|
|Organisational skills and competences||Responsible for training and customer satisfaction issues in conjunction with $15M in commercial accounts
Discerning analyst of business process and account receivable, able to dissect project records and invoices to resolve financial discrepancy to the benefit of the company and the customer.
|Technical skills and competences||Manager with eight years experience in audio-visual sales and services including six years experience leading sales and installation teams. Recognized for developing people and processes that provide the highest quality customer service, installations, and support. Skills include the use of computer systems to track, schedule, and manage equipment and technical staff. Continually maintain knowledge of AV technology and developments by attending technical classes and training seminars.|
|Computer skills and competences||Microsoft NT 4.x and 2000 Network Operating Systems, Microsoft 95,98, NT, 2000 and XP Desktop Operating Systems, Microsoft Office Products, Microsoft Access, Microsoft Project & Project Central, Microsoft Exchange, Microsoft Outook, & Lotus Notes.|
|Other skills and competences||Have enhanced academic and professional credentials with additional training and certification in Organizational Change, Complex Project Management, Frontline Leadership, and Emergency Program Management.|
|Driving licence(s)||Group B|
|Additional information||References available upon request.|